How do I set up a mailbox using IMAP on my device?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.

Your Username is your full email address.

Your Password is your mailbox password.

You can change an existing password from the WebMail site at If you have forgotten your mailbox password you can change this from your Control Panel at The password change can be found under ‘Mail Boxes’.

Your Incoming Mail Server (IMAP) and Outgoing Mail Server (SMTP) are both

So, for example, if your name is John and your domain name is

Password: a-STRONG-Password-5GZ8
Incoming Mail Server:
Outgoing Mail Server:

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing. Please make certain that:

  • You are using the port 587 (ports 25 and 465 are no longer supported)
  • You are or are not not using Secure Sockets Layer (SSL)
  • You are using Password for Authentication

We recommend using STARTTLS encryption.

Your mail client may tell you that the mail server security certificate doesn’t match and will ask you to either trust or reject the certificate. This happens because our mail server certificate name isn’t the same as your domain name, but it’s safe to ‘Trust’ the certificate when asked.