Mobile Devices

This article only applies for mailboxes set-up as IMAP mailboxes on your iPhone, iPod Touch or iPad.

You can sync your Sent, Draft and Deleted items folders on your iPhone, iPod Touch or iPad with your mailbox as follows:

Go to Settings > Mail, Contacts, Calendars and select the account you wish to sync.

On the next screen, scroll down to Advanced.

You will now see a section called “Mailbox Behaviours” which lists your Drafts, Sent and Deleted folders, select whichever you want to sync.

On the next screen, go down to the “On the Server” section and select the correct folder that you want to sync this local folder to. For most users, this will be “Sent” for Sent, “Drafts” for Drafts and “Trash” for Deleted.

If you repeat this process for each of your Sent, Drafts and Deleted folders, they will be synced up with their respective folder on the server.

If you find you are unable to send email from your iPhone, iPod Touch or iPad, it may be because your ISP (Internet Service Provider) is blocking connections on port 25. To resolve this you need to alter the port that your iPhone, iPod Touch or iPad uses to send mail which can be done as follows.

Go to Mail, Contacts, Calendars and select the account you wish to change.

On the next screen, scroll down to the “Outgoing Mail Server” section and select the SMTP server that is listed.

You should now see a Primary Server listed, select this server and on the next screen, change the “Server Port” to 587.

This should now allow you to send emails from your iPhone, iPod Touch or iPad.