Email Support

To do this, log into your Web Hosting Plus Control Panel and select Email Configuration. In the following list select ‘Junk Mail Filters’ where available in your account type.

Junk mail filters use special technology to filter out junk mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address to ensure that only junk mail is being caught.

Please keep in mind that spam filtering is not always perfect – there can be false-positives and false-negatives, so do keep an eye on your spam mailbox for mail that’s been incorrectly filtered, and do watch out for phishing emails that slip through the filter – if it doesn’t look genuine, contact the supposed sender directly.

Please note that port 587 must now be used since ports 25 and 465 are no longer supported. The original post below is only included for reference.

 
 
There is a possibility that your ISP (Internet Service Provider) is blocking port 25. Providers like AOL block this to prevent outside users from relaying bulk email off their servers. You should contact your provider to see if port 25 is blocked.

Otherwise you have incorrectly entered details in your email software for the outgoing server (SMTP) for example make sure you are authenticating the outgoing mail server as described in other support articles, or software on your machine like anti-virus, firewall, Norton, Symantec, etc., is conflicting.

If port 25 is blocked, you could try using port 587 instead.

You may have noticed with your email software, and with our webmail facility, that you are given the option of accessing your email through either POP3 or IMAP4.

These are two different protocols. With your email software, POP3 is downloaded directly from the mail server onto your computer. Your computer will store a “local copy” of the email, and usually delete it from the server. You can create local folders on your computer to organise the email, but you won’t see these or your email if you’re logged in using webmail.

Additionally, if you create folders to organise your email in webmail, you won’t be able to access these with your email software. Email will therefore only contribute towards the mailbox limits while it is left un-downloaded in the inbox.

IMAP4, in contrast, is left on the server (where it will continue contributing towards your mailbox limit). If you create folders/organise email with your email software, you will see this update when you log in to webmail (and vice-versa). Similarly, when you mark a message as “read” in webmail, it will appear “read” in your email software.

If you’re accessing your email on several different computers, IMAP can be useful. However, if you expect to receive high volumes of email, or want to be able to access your email offline, POP is the better option as it will be downloaded and stored on your computer.

POP (or POP3) is an early email protocol used to access mailboxes. It’s very simple and remains popular despite its age, however many users are now starting to find that IMAP better meets their needs. POP box is a term that is widely used but is not accurate, throughout our documentation you’ll find them referred to as ‘mailboxes’ or ‘mail accounts’.

SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. Most email systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an email client using an email download protocol (usually either POP3).

In addition, SMTP is generally used to send messages from a mail client to a mail server. This is why you need to specify both the incoming mail (POP3) server and the SMTP server when you configure your email application.

SMTP operates on port 587 (some ISPs block port 25 and this port (25) is no longer supported). Web Hosting Plus’s SMTP servers require authentication via SMTP AUTH, and do not support SSL/TLS.