{"id":890,"date":"2018-03-03T23:45:55","date_gmt":"2018-03-03T23:45:55","guid":{"rendered":"https:\/\/webhostingplus.uk\/hosting\/?p=890"},"modified":"2021-03-30T17:33:16","modified_gmt":"2021-03-30T16:33:16","slug":"why-cant-i-connect-ftp","status":"publish","type":"post","link":"https:\/\/webhostingplus.uk\/hosting\/why-cant-i-connect-ftp\/","title":{"rendered":"Why can&#8217;t I connect with FTP?"},"content":{"rendered":"<p>Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons. <\/p>\n<p>Firstly, ensure that you are using a good FTP client &#8211; we recommend <a href=\"https:\/\/filezilla-project.org\" rel=\"noopener noreferrer\" target=\"_blank\">FileZilla<\/a>. Some FTP clients make it very difficult to find the settings that you need to change. <\/p>\n<p>Secondly, check your settings. These can be found in your Web Hosting Plus Control Panel, but are typically: <\/p>\n<p>Server or Hostname: ftp.yourdomain.com (or your FTP IP address as seen in your Control Panel)<br \/>\nUsername: yourdomain.com<br \/>\nPassword: your FTP password (can be changed in your Control Panel)<br \/>\nPorts: Default <\/p>\n<p>Depending on your FTP client&#8217;s settings, you may have more options. Common ones include SFTP (which should be off), and Passive\/Active transfers (which should be set to Passive). <\/p>\n<p>Additionally, check your firewall (Norton, ZoneAlarm, AVG Internet Security, etc) &#8211; try switching it off and attempt to connect &#8211; if it works then the issue lies with your firewall and not with our services. <\/p>\n<p>Finally, take a look at any errors that you see when connecting. A common one is &#8220;530 Login Incorrect&#8221; &#8211; this suggests that your username or password is incorrect. Other errors are fairly descriptive, and a quick Google search will often reveal solutions. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons. Firstly, ensure that you are using a good FTP client &#8211; we recommend FileZilla. Some FTP clients make it very difficult to find the settings that you need to change. Secondly, &#8230; <a title=\"Why can&#8217;t I connect with FTP?\" class=\"read-more\" href=\"https:\/\/webhostingplus.uk\/hosting\/why-cant-i-connect-ftp\/\" aria-label=\"Read more about Why can&#8217;t I connect with FTP?\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-890","post","type-post","status-publish","format-standard","hentry","category-ftp-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why can&#039;t I connect with FTP? - Web Hosting Plus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webhostingplus.uk\/hosting\/why-cant-i-connect-ftp\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why can&#039;t I connect with FTP? - Web Hosting Plus\" \/>\n<meta property=\"og:description\" content=\"Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons. Firstly, ensure that you are using a good FTP client &#8211; we recommend FileZilla. Some FTP clients make it very difficult to find the settings that you need to change. Secondly, ... 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All accounts are locked by default for security reasons. Firstly, ensure that you are using a good FTP client &#8211; we recommend FileZilla. Some FTP clients make it very difficult to find the settings that you need to change. Secondly, ... 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